After Sales Service Coordinator

MEIKO CLEAN SOLUTIONS (SEA) SDN. BHD. is the Malaysian subsidiary of the German MEIKO Group, a world-leading manufacturer of commercial glass and dishwashers as well as washer-disinfectors for hospitals and care homes. The product portfolio also includes food waste treatment systems.

About your role:

• Ensure every service call (breakdown or maintenance contract) is recorded and monitored in the system.
• Handling and coordinating customers' service inquiries - including email, phone call, text etc Breakdown / complaint (Quotation, Warranty, etc.)
• Update T&C date and warranty start date in ABAS
• Create in ABAS for new customer for partnernet registration when necessary
• ensure smooth delivery of service and spare parts including paperwork submission
• ensure tracking of open service issues and ensure 100% closure of the complaint received related to service or spare part by working closely with the respective end customer, Service Engineer and / or the dealer.
• Monitor and implement right MOQ for each category of spare part stock in MY & SG based on the population of the machine (GG, GK, Green Waste, KD) in each country within the region

Requirements:

• Diploma or Technical Certificate in Mechanical, Electrical, or Mechatronics Engineering or equivalent
• 1-2 years of Administrative technical service / Customer Support experience
• experience in ABAS preferred
• well versed in Microsoft Office, Excel.
• good communication skills.
• able to understand technical matters

What we offer:

• 15 days annual leave (1st year of service)
• 20 days annual leave (2nd year onward)
• Health insurance
• Opportunities for career growth in SEA, Singapore, and Korea
• Team building/events
• Professional development
• Job Type: Full-time, Permanent

Welcome at MEIKO!

Ready to join? Apply now and start your journey with the MEIKO family! Please send us your application to the following e-mail adress: william.phuah@meiko-asia.com